Privacy Policy
Effective Date: 01/06/2023
This Privacy Policy describes how Grapy ("we," "us," or "our") collects, uses, and discloses personal information when you use our website, www.grapy.co.in (the "Website"). We are committed to protecting your privacy and ensuring the security of the information you provide to us. By accessing or using our Website, you consent to the terms of this Privacy Policy.
Information We Collect
We collect the following personal information directly from you:
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Name/Username
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Phone Numbers
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Email Addresses
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Mailing Addresses
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Billing Addresses
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Debit/Credit Card Numbers
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Age
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Password
Use of Personal Information
We collect and use your personal information for the following purposes:
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To provide and improve our services to you
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To process and fulfill your orders and payments
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To communicate with you, including sending newsletters and promotional emails if you opt-in to receive them
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To respond to your inquiries and provide customer support
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To comply with applicable laws and regulations
Information Sharing
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:
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We may share your personal information with trusted service providers who assist us in operating our Website and conducting our business, such as payment processors and shipping companies.
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We may share your personal information to comply with legal obligations, enforce our policies, or protect our rights, property, or safety, or the rights, property, or safety of others.
Cookies and Tracking Technologies
We do not use digital analytics software, display ads, Facebook pixel, or retargeting for advertising purposes on our Website.
Social Media Providers
We offer Google Login and Facebook Login as options for users to sign in to our Website.
Children's Privacy
Our Website is not intended for users under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected personal information from a child under 13, please contact us immediately.
Data Security
We take reasonable measures to protect the security of your personal information and implement appropriate technical and organizational measures to safeguard it. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.
Your Choices
You can opt-in to receive newsletters and promotional emails from us. If you no longer wish to receive these communications, you can unsubscribe by following the instructions provided in the emails or contacting us directly.
Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, you can contact us by email at grapyco@gmail.com, by visiting our Instagram profile @grapyco, or by visiting our website www.grapy.co.in.
Amendments to this Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Effective Date" at the beginning of this Privacy Policy. We encourage you to review this Privacy Policy periodically for any changes.
By using our Website after any changes to this Privacy Policy, you acknowledge and consent to the updated Privacy Policy.
Thank you for trusting Grapy with your personal information.
Return and Refund Policy
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Effective Date: 01/06/2023
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Thank you for shopping with Grapy. This Return and Refund Policy explains our policy regarding returns, exchanges and refunds for products purchased from our website, www.grapy.co.in (the "Website").
Return Policy
All sales are final, and we do not offer returns for any products purchased from our Website.
Damaged Goods
While we take utmost care in packaging and shipping our products, we do not offer returns or refunds specifically for damaged goods. We encourage you to inspect the items upon delivery and contact us immediately if you receive a damaged product. We will assess each case on an individual basis and may provide a resolution at our discretion.
Refund Policy
We do not offer refunds for any products purchased from our Website.
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Exchange Policy
We do not offer exchanges for any products purchased from our Website. All sales are final, and we do not provide exchanges for different sizes, colors, or variations of the purchased products.
Contact Us
If you have any questions or concerns regarding your purchase, you can contact us by email at grapyco@gmail.com, by visiting our Instagram profile @grapyco, or by visiting our website www.grapy.co.in. We will do our best to address your inquiries and provide assistance.
We reserve the right to update or modify this Return and Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on our Website. It is your responsibility to review this policy periodically.
Thank you for choosing Grapy. We appreciate your understanding and support.
Cancellation Policy
Effective Date: 01/06/2023
Thank you for choosing Grapy. This Cancellation Policy outlines our policy regarding the cancellation of orders placed on our website, www.grapy.co.in (the "Website").
Cancellation of Orders
We regret to inform you that we do not allow the cancellation of orders once they have been placed. Once an order is submitted and processed, it cannot be cancelled or modified. Therefore, please review your order carefully before confirming your purchase.
Contact Us
If you have any questions or concerns regarding your order, you can contact us by email at grapyco@gmail.com, by visiting our Instagram profile @grapyco, or by visiting our website www.grapy.co.in. We will do our best to address your inquiries and provide assistance.
We reserve the right to update or modify this Cancellation Policy at any time without prior notice. Any changes will be effective immediately upon posting on our Website. It is your responsibility to review this policy periodically.
Thank you for choosing Grapy. We appreciate your understanding and support.
Shipping
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1. Order Processing and Delivery Time: We strive to process your order within 3-5 business days. Once your order is shipped, you can expect it to reach you within 5-7 days. You will receive SMS and email updates to track the progress of your shipment. Please note that occasional delays may occur due to public holidays and unforeseen circumstances. Please understand that we are not responsible for shipping delays as they are managed by a third-party vendor.
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2. International Shipping: Currently, we only offer shipping within India.
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3. Order Tracking: Once your order is shipped, you will receive regular updates via SMS and email, including a tracking link to monitor the status and location of your package.
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4. Address Changes: If you need to change your address, please contact us before your order is dispatched. Once the order is dispatched, we are unable to make any changes, and any additional shipping charges incurred will be your responsibility.
Product Care Guide
Nurture the beauty of your Beaded Bag with these whimsical care tips:​
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Tender touch: Treat your bag like a delicate treasure, handling it with a touch of grace and gentleness. Each bead and string is a tiny piece of art, deserving of your utmost care and admiration.​
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Shield it from sharp woes: Keep your bag away from the clutches of sharp objects and rough surfaces, protecting it from any accidental snags or tears. Let it be a fortress of enchantment, unscathed by the hazards of the world.​
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Slumber in style: When your bag rests from its dazzling adventures, grant it the respite it deserves. Nestle it in a cozy dust bag or wrap it in a soft cloth, offering a safe haven where dreams of fashion and elegance can flourish undisturbed.​
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Rainbows avoid showers: While your bag possesses a resilient spirit, it prefers to dance under the stars rather than get drenched in raindrops. Shield it from excessive moisture, keeping it dry and radiant as it sparkles by your side.​
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The art of gentle cleansing: If your bag needs a tender touch-up, embrace the art of gentle cleaning. Wipe away any smudges or stains with a soft, damp cloth, allowing the bag to regain its shimmering glory. Let it air dry, embracing the anticipation of its next magical journey.
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By honoring these whimsical care rituals, your Beaded Bag will remain a beacon of beauty, enchanting all who are lucky enough to encounter its mesmerizing presence.
Payment Modes
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We receive payments in online modes only. No Cash On Delivery option available.
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All customers are supposed to make pre-payments to complete their orders.